Privacy Policy

1. Introduction

Loop Agency (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of individuals who visit our website or interact with our services. This Privacy Policy describes how we collect, use, disclose, and protect personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and, where applicable, the General Data Protection Regulation (GDPR) and other international privacy regulations.

By accessing or using the website https://loopagency.ca/ or submitting personal information through our services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website, including but not limited to:

• First and last name
• Email address
• Phone number
• Mailing address including city, province/state, and postal code (if provided)
• Business information or project details submitted through contact forms
• Communication preferences
• Any other information voluntarily provided through forms, communications, or service inquiries

In addition, we may automatically collect certain technical information, including:

• Internet Protocol (IP) address
• Browser type and version
• Device information
• Referring website addresses
• Website usage data and interaction patterns
• Cookies and analytics data

3. Methods of Collection

Information may be collected through:

• Website contact or inquiry forms
• Email or phone communications
• Service onboarding processes
• Website analytics tools
• Cookies and similar tracking technologies

4. Use of Personal Information

We may use the information collected for the following purposes:

• To respond to inquiries and communicate with users
• To provide marketing, consulting, or digital services
• To manage and maintain client relationships
• To send service updates, newsletters, or promotional communications where consent has been obtained
• To analyze website performance and improve services
• To comply with legal or regulatory obligations
• To prevent fraud or misuse of our services

5. SMS and Messaging Communications (A2P Compliance)

If a user provides a phone number and consents to receive communications, the Company may send service-related or promotional messages via SMS or other messaging services.

By providing your phone number, you consent to receive such communications. Message frequency may vary depending on service activity or communications requested.

Standard message and data rates may apply depending on your mobile carrier.

Users may withdraw consent and opt out of receiving SMS communications at any time by replying “STOP” to any message received. Users may reply “HELP” for assistance.

SMS consent and phone numbers collected for messaging purposes will not be sold, rented, or shared with third parties for marketing purposes.

6. Email Communications and Marketing

Where users provide consent, we may send informational or promotional communications by email. Users may unsubscribe from marketing communications at any time by using the unsubscribe link provided in such communications or by contacting us directly.

7. Cookies and Analytics

Our website may use cookies, web beacons, and similar technologies to enhance functionality and analyze website usage.

We may utilize analytics services, including but not limited to Google Analytics, to collect and analyze information about how users interact with the website.

Users may modify browser settings to decline cookies; however, some website functionality may be affected.

8. Third-Party Services

We may use third-party service providers to support the operation of our website and services. These providers may include analytics providers, hosting providers, payment processors, customer relationship management platforms, or communication service providers.

These third parties may process personal information solely for the purpose of providing services on our behalf and are expected to maintain appropriate confidentiality and security measures.

9. Disclosure of Personal Information

We do not sell or trade personal information. Personal information may be disclosed only in the following circumstances:

• To service providers performing services on our behalf
• To comply with applicable laws, regulations, or legal processes
• To protect the rights, property, or safety of the Company or others
• In connection with a business transaction such as a merger, acquisition, or asset sale

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we take appropriate security measures, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

11. Data Retention

Personal information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required to comply with legal, regulatory, or contractual obligations.

12. International Data Transfers

Because our website and service providers may operate in multiple jurisdictions, personal information may be processed or stored outside of Canada. When such transfers occur, appropriate safeguards will be implemented to ensure protection of personal information consistent with applicable privacy laws.

13. User Rights

Depending on applicable law, individuals may have the right to:

• Request access to personal information held about them
• Request correction of inaccurate or incomplete information
• Withdraw previously provided consent
• Request deletion of personal information where permitted by law
• Object to or restrict certain processing activities

Requests may be submitted through the contact information provided below.

14. Children’s Privacy

Our services and website are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If such information is inadvertently collected, it will be deleted promptly upon discovery.

15. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

Continued use of the website following changes to this policy constitutes acceptance of those changes.

16. Contact Information

Questions regarding this Privacy Policy or requests concerning personal information may be directed to:

Loop Agency
Website: https://loopagency.ca/
Contact Page: https://loopagency.ca/contact
Email: